At QTrade Shop, we understand that sometimes a purchase may not meet your expectations, and we’re here to help make things right. This Refund Policy outlines the terms and conditions for requesting a refund on products purchased through our website.
Eligibility
To be eligible for a refund, the following conditions must be met:
- Timeframe: Refund requests must be submitted within 3 days of receiving the product.
- Condition: The product must be unused, in its original packaging, and in the same condition as when it was received.
- Proof of Purchase: A valid proof of purchase, such as an order number or receipt, is required for all refund requests.
Non-Eligible Items
Certain items are not eligible for refunds, including but not limited to:
- Gift cards
- Downloadable software or digital products
- Perishable goods
- Items marked as final sale or clearance
Refund Process
To request a refund, please follow these steps:
- اتصل بنا: Send an email or call us to initiate the refund process. Please include your order number and the reason for the refund request.
- Return Authorization: If your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
- Return Shipping: You will be responsible for shipping the product back to us, including any associated shipping costs. Please ensure that the product is securely packaged to prevent damage during transit.
- Inspection and Processing: Once we receive the returned product, our team will inspect it to ensure that it meets the eligibility criteria. If approved, we will process the refund to your original method of payment within [number of days] days.
Exceptions
In certain circumstances, exceptions may be made to this Refund Policy at the discretion of QTrade Shop. Please contact us directly to discuss any unique situations or concerns.
اتصل بنا
If you have any questions or need further assistance regarding our Refund Policy, please don’t hesitate to contact us. Our customer service team is available to assist you and ensure that your shopping experience with QTrade Shop is a positive one.
Thank you for choosing QTrade Shop. We appreciate your business and strive to provide the best possible service to our valued customers.
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